Buying with us

Payment Method

All major credit and debit cards are accepted and PayPal.

Security

All payment processing and account pages are protected by the industry standard 256 bit SSL security certificate. We use some of the World’s largest payment processing companies to handle transactions. Customer information is treated as confidential and is never passed to third parties without your express permission.

Refund Eligibility

Refund eligibility for using our VoIP service is determined by the terms outlined in our refund policy. Typically, customers are eligible for a refund within a specified timeframe from the date of purchase. To qualify, the VoIP service must not have been used or activated. Customers should review our refund policy for specific eligibility criteria and instructions on how to request a refund.

• Refunds for VoIP service account purchases are available only within 30 days of the purchase date.

• To be eligible for a refund, the VoIP service account must not have been used to make or receive any calls.

Refund Process

To request a refund, customers must contact our customer support team at support@salvoip.com with the subject line "Refund Request" and provide the following information:

• Order number

• Username or email associated with the VoIP service account

• Reason for the refund request

Refund Approval

Refund approvals at SALVOIP LLC are processed through our customer support team. Customers requesting a refund for their VoIP service or related purchases can contact our support team via email at support@salvoip.com. Refunds are subject to approval based on the terms of our refund policy, including eligibility criteria and the reason for the refund request. Once approved, refunds are processed within 7-10 business days using the original payment method.

• Refunds are subject to approval by our customer support team.

• If the VoIP service account has been used to make or receive calls, the refund request may be denied.

Refund Amount

When requesting a refund from SALVOIP LLC, clients are required to specify the exact amount they are seeking reimbursement for. This ensures accurate processing of the refund request. Clients should provide details of the original purchase price and any applicable fees or charges to be deducted from the refund amount, as per the terms outlined in our refund policy. By specifying the refund amount, clients help expedite the refund process and ensure transparency in financial transactions.

• The refund amount will be the original purchase price of the VoIP service account minus any applicable fees or charges.

• Refunds will be processed using the same payment method used for the original purchase.

Refund Timeframe

SALVOIP LLC processes refunds within 7-10 business days of approval. This timeframe allows us to review the refund request, verify eligibility, and process the refund using the original payment method. Clients can expect to receive their refund within this timeframe after it has been approved by our customer support team.

• Refunds will be processed within 7-10 business days of approval.

Non-Refundable Fees

SALVOIP LLC does not refund certain fees associated with its services, such as fees for usage, call forwarding, or additional features. These fees are considered non-refundable and are outlined in our refund policy. Clients should review the refund policy carefully to understand which fees are eligible for refund and which are not.

• Fees for usage of the VoIP service, such as call charges, are non-refundable.

Policy Changes

This refund policy is subject to change without prior notice. Any changes will be communicated to customers through our website or email.

SALVOIP LLC reserves the right to make changes to its refund policy without prior notice. Any updates or modifications to the policy will be communicated to clients through our website or via email. Clients are encouraged to review the refund policy periodically to stay informed about any changes that may affect their transactions with SALVOIP LLC.

Contact Information

SALVOIP LLC provides contact information, such as email addresses and phone numbers, for clients to reach out for inquiries, support, or other communication needs. Clients can use this information to get in touch with SALVOIP LLC regarding their VoIP service, including refund requests.

For any questions or concerns regarding our refund policy, customers can contact us at support@salvoip.com.

By purchasing a VoIP service account from us, you agree to the terms of this refund policy.